Our Services

SmITh Consulting provides private Apollo 13 based ITSM simulation exercises at your business in either a one-day format or combined with three-day classes that include ITIL Foundations Certification Training. This interactive simulation provides attendees with a "hands-on" experience, showing how ITSM process design, continual improvement, and teamwork result in improved IT operational and overall business performance. Real life situations taken from the Apollo 13 "Houston, we have a problem" mission are simulated and attendees must determine how to best work as a team in playing the roles of NASA mission control in Houston. Their mission: work together efficiently and effectively to bring the spacecraft and its crew safely home.

ITSM Simulations

SmITh Consulting can help you establish and improve upon IT Service Management (ITSM) practices that enable IT to be integrated into your business' value chain. Business-IT alignment is not just about technology; it is about having the right people and processes in place to fully deliver support the IT services needed by the business. Regardless of your size, problems, resources, or budget, our consultants can drive your ITSM initiatives to successful completion.

ITSM Assessment Services

IT Service Management Expertise

Your IT organization - and your business overall - will realize tangible benefits through onsite ITIL based IT Service Management (ITSM) training. Recognized as the de facto standard by such industry analysts as Gartner and Forrester, ITIL® is the most widely accepted ITSM framework in the world. By implementing ITSM best practices, you can better integrate IT into the business, define and improve upon service quality, and realize cost efficiencies. Our classes present the theory behind the ITIL Service Support and Delivery best practice processes in understandable terms and with real life applications, enabling your team to directly apply this newfound knowledge in your environment.

ITSM Consulting Services

Take the first step in creating the right improvements for your IT operations by undertaking an IT Service Management (ITSM) Process Assessment. The Process Capability Assessment lends insight into how you can better provide business aligned, quality IT services in a cost effective manner through a blend of people, process, and supporting technologies. During the assessment, SmITh Consulting examines how your operational capabilities measure against industry best practices; identifies gaps and concerns and provides opportunistic recommendations for improvement. Each recommendation serves as a potential action item, complete with planning considerations such as key performance indicators, dependencies, and suggested timeframes.

ITIL® is a Registered Trade Mark of AXELOS Limited.

IT Service Management Expertise

ITSM Training & Awareness