Your IT organization - and your business overall - will realize tangible benefits through onsite ITIL based IT Service Management (ITSM) training. Recognized as the de facto standard by such industry analysts as Gartner and Forrester, ITIL is the most widely accepted ITSM framework in the world. By implementing ITSM best practices, you can better integrate IT into the business, define and improve upon service quality, and realize cost efficiencies. Our classes present the theory behind the ITIL Service Lifecycle in understandable terms and with real life applications, enabling your team to directly apply this newfound knowledge in your environment.

ITSM V3 Foundation Certification
Course Description
This hands on, instructor led, ITIL® Version 3 Foundation certification training program, in partnership with Accredited Training Provider ITSM Solutions introduces the student to the fundamentals of IT Service Management Service Lifecycle as described in version 3 of the IT Infrastructure Library (ITIL). Accredited for ITSM Solutions by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

ITSM Introduction
Course Description
This half-day or one-day tailored introduction to IT Service Management is meant to be delivered as a private class to introduce and create consistent awareness across your organization of ITSM good practices, its goals, objectives and value adding benefits.  A brief history of ITSM and an overview of will provide your teams with a introduction to the common language, processes, activities, models nad key concepts that can, if approached effectively, help your organization achieve a service culture.

For additional information, and to find out more specifically how SmITh Consulting can help your orgaization, please call or email!