Your IT organization - and your business overall - will realize tangible benefits through onsite ITIL based IT Service Management (ITSM) training. Recognized as the de facto standard by such industry analysts as Gartner and Forrester, ITIL is the most widely accepted ITSM framework in the world. By implementing ITSM best practices, you can better integrate IT into the business, define and improve upon service quality, and realize cost efficiencies. Our classes present the theory behind the ITIL Service Lifecycle in understandable terms and with real life applications, enabling your team to directly apply this newfound knowledge in your environment.

ITSM V3 Foundation Certification
Course Description
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management Service Lifecycle as described in version 3 of the IT Infrastructure Library (ITIL). Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

ITSM Introduction
Course Description
This half-day or one-day condensed version of ITIL Foundations Training course is a private class that covers the Service Delivery and Service Support (including the Service Desk) processes. A brief history of ITIL, an overview of ITSM as a whole, and a snapshot of the current Version 3 structure are also presented. This class presents the IT Service Management best practices that can help your organization achieve a service culture.

For additional information, please download the attached PDF brochures for V3 | Intro

To find out more specifically how SmITh Consulting can help your orgaization, please call or email!