SmITh Consulting helps organizations work smarter thru the right combination of People, Process & Technology improvements
ITSM Consulting Services
An efficient and effective IT department combines the right people, processes, and technology and is an enabler of those vital business functions critical to the organization's success. Conversely, an IT group that lacks vision into overall business goals can adversely affect the business and has no basis for setting clear priorities and making the right decisions at the right time and for the right investments.
SmITh Consulting can help you establish and improve upon IT Service Management (ITSM) practices that enable IT to be integrated into your business' value chain. Consulting services will vary based on your improvement objectives, your available resources, the timeline, and the amount of improvement you are trying to take on. SmITh Consulting is flexible and experienced to come in and provide the leadership and subject matter expertise to effectively guide your improvement efforts with your team, for your team or as a part of your team. All of this with the key understanding that when we're done, the changes, artifacts, tools, and processes implemented will continue without us. Thus, your team will must be given the tools, authority, ownership and necessary understanding to own these efforts not just for the project, but continuing on into the future.
The approach and services detailed below by SmITh Consulting will help you identify your IT department's strengths, weaknesses, and opportunities for improvement, and more importantly create actionable initiatives your team can take to mature your IT operational environment. The results are prioritized IT improvements aligned with business objectives and owned by your IT leadership that will help you increase the quality of IT services and become a more effective team.
SmITh Consulting can help you establish and improve upon IT Service Management (ITSM) practices that enable IT to be integrated into your business' value chain. Consulting services will vary based on your improvement objectives, your available resources, the timeline, and the amount of improvement you are trying to take on. SmITh Consulting is flexible and experienced to come in and provide the leadership and subject matter expertise to effectively guide your improvement efforts with your team, for your team or as a part of your team. All of this with the key understanding that when we're done, the changes, artifacts, tools, and processes implemented will continue without us. Thus, your team will must be given the tools, authority, ownership and necessary understanding to own these efforts not just for the project, but continuing on into the future.
The approach and services detailed below by SmITh Consulting will help you identify your IT department's strengths, weaknesses, and opportunities for improvement, and more importantly create actionable initiatives your team can take to mature your IT operational environment. The results are prioritized IT improvements aligned with business objectives and owned by your IT leadership that will help you increase the quality of IT services and become a more effective team.
SERVICE OFFERINGS
ITSM Process Capabilities Assessment (Discovery, Analysis, and Recommendations)
Determine the current state (where we are today) and begin to collect and understand the vision requirements for the future desired state (where we want to be) of IT
ITSM Jumpstart (Improvements Design and Planning)
Workshops resulting in the development of achievable people, process and technology ITSM project initiatives necessary to successfully achieve actionable business-aligned results
ITSM Apollo 13 Simulation, Training & Awareness
Covering the basic concepts to formal certification in IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards
CSI Project Planning and Implementation
Implement and deploy the improvement plans within IT and across the enterprise to achieve the measurable, value-adding, target objectives
Optimization
Manage, maintain, measure and continually improve the fit and functionality of the business-aligned changes implemented being able to adaptively integrate enhancements as needed or as required
ITSM Process Capabilities Assessment (Discovery, Analysis, and Recommendations)
Determine the current state (where we are today) and begin to collect and understand the vision requirements for the future desired state (where we want to be) of IT
ITSM Jumpstart (Improvements Design and Planning)
Workshops resulting in the development of achievable people, process and technology ITSM project initiatives necessary to successfully achieve actionable business-aligned results
ITSM Apollo 13 Simulation, Training & Awareness
Covering the basic concepts to formal certification in IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards
CSI Project Planning and Implementation Implement and deploy the improvement plans within IT and across the enterprise to achieve the measurable, value-adding, target objectives
Optimization
Manage, maintain, measure and continually improve the fit and functionality of the business-aligned changes implemented being able to adaptively integrate enhancements as needed or as required
An approach with these services will help your team deliver, support, manage and improve IT services via the right combination of one or more of the following separate and distinct perspectives:
People - quantity and quality of expertise and knowledge
Process - IT and organization specific practices, procedures, standards, policies, etc. and the level of complexity, sophistication and adoption of them
Technology - total logical and physical technology infrastructure consisting of hardware, software, communication networks, applications, etc.
Organization - internal and external business factors that affect IT, how IT and the organization interface, what is the organization's "corporate culture", what are the organization's direction and how does that affect IT
Integration - how is IT integrated within the business model, what services does IT provide, how are the services provided, and how are best practices employed within IT
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
To find out more specifically how SmITh Consulting can help your organization, please contact us!
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
