ITSM Process Capability Assessment
Take the first step in creating the right improvements for your IT operations by undertaking an IT Service Management (ITSM) Process Capability Assessment. The Process Capability Assessment lends insight into how you can better provide business aligned, quality IT services in a cost effective manner through a blend of people, process, and supporting technologies. During the assessment, SmITh Consulting examines how your operational capabilities measure against industry best practices; identifies gaps and concerns and provides opportunistic recommendations for improvement. Each recommendation serves as a potential action item, complete with planning considerations such as key performance indicators, dependencies, and suggested timeframes. This helps you turn these recommendations into actionable projects that are owned by your team and that will realize tangible value for your organization. You will be informed on how the recommendations will benefit both IT and the business as a whole; an invaluable tool in obtaining upper management buy in and approval for the resulting ITSM improvement projects and their related resource and budget requirements. The end result is a baseline of your IT organization's operational capability and a customized roadmap that will help you efficiently and effectively improve your capabilities to deliver business aligned IT services.
ITSM Jumpstart Assessment
The ITSM Jumpstart is a multi-purpose engagement that produces a roadmap for change with tailored, value adding Service and Process improving projects. Traditional ITSM assessments focus on rating the maturity or capability of an IT organization's service delivery and service support processes against generic industry best practices and stall there. The Jumpstart, using a mixture of interviews and workshops, is designed to address specific problems or opportunities in your IT operations.
Working with your team, SmITh Consulting identifies a vision upon which the engagement's scope will be based. We then apply a series of diagnostics to identify the problem and opportunities in meeting that vision and that exist in relation to your ITSM processes. In a series of workshops, we work with your team to 1) filter those findings through specific evaluation criteria, 2) develop proposals for each, and 3) develop a roadmap of projects that includes associated resources, dates, and commitments.
To find out more specifically how SmITh Consulting can help your organization, please contact us!
