ARTICLES & PRESENTATIONS
IT Marketing Management (ITMM): Of the People, For the People, By the People
by Kory G. Smith (in conjunction with ServiceSphere): April 2010
Overview of ITMM (PDF)
v3: A Bigger Better Toolbox?
by Kory G. Smith
The Forum, itSMF USA eNewsletter: March 5, 2010
CSI - Tips, Tricks, and Worst Practices to Learn From
by Kory Smith
ITSM Solutions DITY Weekly Newsletter: Vol. 4.31: August 5, 2008
IT Operational Excellence for the Legal Industry
by Kory Smith with Janel Metcalfe, Leetza Pegg, and Matthew Kayes
Legal Management News: Fall 2006
ITIL V2 Overview Presentation (with audio)
by Kory Smith
ILTA Webinar: March 2006
ITIL V2 Overview for the Legal Industry
by Kory Smith and Paul McCarthy
LegalTech West Coast: June 2006
Achieving IT Operational Excellence Using SMS & MOM
Presented by Stephen Bell & Kory Smith
Microsoft PacWest Office: May 31, 2006
First Look Presentation: An Introduction to ITIL v2
Presented by Matthew Kayes and Kory Smith
January 18 and 19, 2005
ITIL & VERITAS: IT Service Management Best Practices and Tools Supporting Operational Efficiency
Presented by Kory Smith
October 27, 2004
EVENTS
HDI 2010 Conference & Expo
HDI 2010 in Orlando, FL was a great success. We were able to meet
wonderful folks with like minds focused on the Customer and how we drive
quality in our IT Services! And, not to mention, the worldwide launch
of ITMM!
Pictures can be found HERE!
We are announcing, with great pleasure and excitement, the renewal
of the itSMF Pacific NW Local Interest
Group (LIG)
Our next
meeting will be held on May 18, 2010. Check back here or at the PacNW
Website SOON for Specific Date/Time/Location/Topics!
